What basic step should be taken when troubleshooting hardware issues?

When troubleshooting hardware issues, one of the foundational steps is to check power connections and cables. Ensuring that power is properly supplied to a device is critical, as many hardware problems arise simply because a component isn't receiving power due to loose connections, faulty cables, or even a dead power source.

By verifying that all power connections are secure and that cables are functioning correctly, you can eliminate one of the most common causes of hardware malfunctions before proceeding with more complex troubleshooting steps. This initial check can save time and resources by addressing basic connectivity issues that might otherwise be mistakenly attributed to faulty hardware or software problems.

Other options, like running antivirus software or updating device drivers, can address specific issues but do not address the fundamental need for power and connectivity. Reinstalling the operating system is a more drastic measure that might be appropriate for software-related problems but is not a necessary first step in the hardware troubleshooting process.